Customer Success

Customer Success is Built Into meshcloud’s DNA

Stylisher divider in meshcloud blue

Your success is our highest aspiration. That’s why every meshStack license comes with cloud journey support on multiple axis. From Support over success planning to strategical partnership – we got you covered. If you need more, we offer an extended customer success package that helps you navigate even the most complex challenges in large scale cloud journeys.

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Lite

Standard

Extended

Product Support

Access to Support Portal

Find out what’s next in our regular product newsletter

Monthly Cloud Solution Architect Assistance

Included for first 6 months of onboarding; after onboarding via “Cloud Foundation Building Package”

Deep Dive Sessions With Cloud Solution Engineers

Included for first 6 months of onboarding; after onboarding via “Cloud Foundation Building Package”

Cadence Meetings

every 6 weeks

every 6 weeks

as needed recommended: every 4 weeks

External Approval Flows

every 6 weeks

every 6 weeks

every 6 weeks

Success Planning

Cloud Foundation Maturity Assessment Updates

via “Cloud Foundation Orientation Package”

via “Cloud Foundation Orientation Package”

“Cloud Foundation Orientation Package”

meetings for specific topics engage with product leadership asyncronously via canny

meetings for specific topics engage with product leadership asyncronously via canny

check in meetings as needed recommended: every 4 weeks engage with product leadership asyncronously via canny

Executive Business Reviews

every 6 months

every 6 months

as needed recommded: every 3 months