meshBlog

Interaction with Product Management Team: Your voice matters!

By Polina Sadykova1. June 2023

We are thrilled to share an exciting update on how we are transforming customer interaction to enhance customer experience and give customers a stronger voice in our product development. With continuously collecting valuable insights and feedback, we aim to create a more collaborative and customer-centric approach to enhance meshStack. Let´s dive into the details of the interaction model with the product management team!

1. 1on1 meetings with Product Management: Connect and Discuss

To get exclusive attention on a topic and deep dive sessions, we are now offering weekly reoccurring slots for scheduled meetings with the Product Management Team. This approach ensures that you have dedicated time to discuss feature requests, concerns, suggestions, and receive updates on product-related matters of your interest. To do so, please go to calendar and choose a suitable slot for you.

2. Feature Requests: Share Great Ideas

You are the experts in your field therefore we highly value your ideas and want to ensure that it is as easy as possible for you to share them with us. To facilitate efficient communication, we have implemented a primary channel through Canny. This platform offers the ability to share your ideas directly with us, along with the option to track the progress of your requests and view the requests of others to vote for them.

In addition to Canny, we also collect feedback through email. Simply reach out to us at feedback@meshcloud.io, and our Product Managers will be there to promptly respond and address your inquiries.

3. Feedback: Share your Thoughts

At our core, we deeply value your feedback and want to ensure that it is as easy as possible for you to share your thoughts with us. There for we offer two ways to provide feedback

  • simply reach out to us at feedback@meshcloud.io, and our Product Managers will be there to promptly respond and address your inquiries.
  • don´t feel like writing an email? Feel free to schedule a 1on1 meeting with one of our Product Managers and we will listen to what you have to say

4. The Newsletter: Stay Informed

We want to keep you informed and up to date on the latest developments in our product. We will send out regular product newsletters via email where you will receive information on new functionality, enhancements, and other noteworthy updates. If you have not subscribed to the product newsletter yet, you can do it here.

In addition, you can always read our extensive release notes, providing you with a detailed comprehension of product changes and fixes per release.

5. The Roadmap: A Clear Path Ahead

We believe in transparency and want to share our product roadmap with you. You can find the roadmap, which outlines upcoming, ongoing, and past developments on the product section of meshcloud.io website. We´ll also notify you through our newsletters whenever significant changes are made to the roadmap. By staying informed and exploring our roadmap, you´ll have a clear vision of the amazing future that awaits the product!

6. Half-yearly Meeting: Elevating Understanding and Satisfaction

Considering that periodic face-to-face interactions are essential, we will meet with each of you individually after a half-yearly survey to gain a deeper understanding of your needs and your satisfaction level with a product. This dedicated time will allow us to address any concerns, explore opportunities for improvement, and give you an outlook on the product.

7. Product Spotlight Video

We aim to provide you with a dynamic visual presentation that showcases the full potential of the product. New product videos will delve into the intricacies of various larger product functionalities, offering you a comprehensive understanding of their capabilities. Whether it´s exploring building blocks or payment methods, our aim is to demonstrate how these functionalities empower you, enabling you to accomplish your objectives with greater effectiveness and efficiency.

We believe that by providing more accessible and effortless channels of communication, we can enhance our collaboration with you and build an even more customer-centric product. We hope that our approach will create a more collaborative environment that empowers you to shape the product´s future. Thank you for your continued support, and we look forward to hearing from you soon!